Privacy Policy & Non-Refundable Policy
Akshat Healthcare
Privacy Policy
At Akshat Healthcare, we are committed to protecting the privacy and confidentiality of our clients. This policy outlines how we collect, use, and safeguard your personal information when you avail our doorstep healthcare services, including diagnostics, homecare, lab testing, and medical equipment rentals.
1. Information We Collect
- Personal details such as name, contact number, address, and email.
- Medical information necessary for diagnostics and treatment services.
- Payment details for billing purposes.
2. How We Use Your Information
- To provide and manage healthcare services at your doorstep.
- To communicate with you about appointments, reports, or equipment rentals.
- To process payments and maintain billing records.
- To improve our services and customer support.
3. Data Protection
- All collected data is kept secure and confidential.
- We do not sell, rent, or share your personal information with third parties, except as required by law or with your consent.
- Access to personal data is restricted to authorized staff only.
4. Third-Party Services
If we use third-party labs, diagnostic partners, or delivery agents, they are bound to follow strict confidentiality and data protection standards.
5. Your Rights
- You have the right to request access, correction, or deletion of your personal information.
- For any concerns regarding your data, you may contact our support team.
Non-Refundable Policy
At Akshat Healthcare, we ensure quality and transparency in every service we provide. Please read our Non-Refundable Policy carefully before booking any service.
- Completed Services
- Once a service (diagnostic test, homecare visit, lab service, or medical equipment rental delivery/setup) has been completed, no refund will be issued under any circumstances.
- Advance Payments
- Any advance payment made towards booking our services is non-refundable once the service has been scheduled and staff/resources have been allocated.
- Cancellations
- If you wish to cancel before the service date/time, you must inform us at least 24 hours in advance. Cancellation requests made after this period will not be eligible for any refund.
- Equipment Rentals
- Once medical equipment has been delivered, installed, or used, no refund will be provided.
- In case of malfunction, we will provide repair or replacement, but no refund will be processed.
- Exceptional Cases
- Refunds will only be considered if the service cannot be delivered from our side due to unavoidable operational issues.
📌 Disclaimer: This policy is subject to change. Updates will be posted on our official communication channels.
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